Help & Support
Fddb - Help & Support
- General terms and conditions of service (ToS)
- Data privacy statement regarding our mobile Apps
- Data privacy statement regarding our Website
- Data privacy statement regarding our social media appearances
- Instructions on withdrawal and sample form
- Notes on health topics
- Is there a minimum age for usage of Fddb?
- Which features are free?
- What is the meaning of Fddb and which features does the app offer?
- Can I use Fddb on several devices in parallel?
- On what basis does Fddb recommend a certain nutrient intake?
- What should I watch out for when taking good product photos?
- I want to add a new purchased product in the database, what should I pay attention to?
- How can I add entries to the food diary?
- How can I edit and delete wrong diary entries?
- The information about a product seems to be incorrect, how can I correct it?
- How can I create a new product if it is missing in the database?
- I like to plan my meals in advance (meal prep), can I enter them in my diary for a future time?
- What does the new Fddb recipe section offer me?
- How does the recipe section work with and without premium membership?
- How do I enter a recipe in my diary?
- Can I swap, delete or add ingredients in the recipes?
- How can I change portions and quantities in recipes?
- What is the difference between "Own recipes/lists" and "Recipes?
Account, profile & settings
- I entered an incorrect email address when registering. How can I correct it?
- My previous email address has changed, where can I update it?
- How can the activation link for my account be resent?
- I forgot my password, what can I do?
- How can I change my password?
- I can't reset my password, what can I do?
- General information about Fddb Premium
- What are the benefits of Fddb Premium?
- I have purchased the Premium Membership as a non-subscription via the Fddb website, do I have to cancel it?
- What is the membership number and what do I need it for?
- Purchase of Fddb Premium Membership from EU and non-EU countries
- How can I change or extend the period of my Fddb Premium?
- How do I cancel my Premium subscription with Google (Android)?
- How do I cancel my Premium subscription with Apple (iOS)?
- How do I cancel my Premium subscription with Stripe (purchase via Fddb website)?
- How do I cancel my Premium subscription with Huawei?
- Why can I no longer pay by bank transfer? What alternatives do I have?
Fitness tracker & health apps
- How can I connect Fddb to Huawei Health?
- What data can I sync with Huawei Health?
- Pairing with Huawei Health does not work, what can I do?
- How can I change the data privacy settings of Huawei Health?
- Why do I need a Huawei ID to connect to Fddb?
- Why is some activity data from Huawei Health not showing up in the Fddb app?