Help & Support
Fddb - Help & Support
Categories
General
Important information
- General terms and conditions of service (ToS)
- General Terms and Conditions (ToS) (in the version valid until November 24th, 2025)
- Data privacy statement regarding our mobile Apps
- Data privacy statement regarding our Website
- Data privacy statement regarding our social media appearances
- Instructions on withdrawal and sample form
General information about Fddb
- What is the meaning of Fddb and which features does the app offer?
- Which features are free?
- Can I use Fddb on several devices in parallel?
- On what basis does Fddb recommend a certain nutrient intake?
- Is there a minimum age for usage of Fddb?
- In which languages is Fddb available?
Features
Dashboard
Food diary
- How can I add entries to the food diary?
- How can I add a portion size to a product?
- How can I create a new product if it is missing in the database?
- I want to add a new purchased product in the database, what should I pay attention to?
- The information about a product seems to be incorrect, how can I correct it?
- I like to plan my meals in advance (meal prep), can I enter them in my diary for a future time?
Diet report
AI FoodScan
- How does the AI FoodScan work?
- How does AI achieve the best results? (Photo tips)
- How accurate is the calculation of calories and nutritional values?
- Can I change the suggested name of the AI meal?
- Can I delete ingredients determined by the AI or add other ingredients?
- Can I change the estimated ingredient quantities or serving sizes?
Recipes
- What does the new Fddb recipe section offer me?
- How does the recipe section work with and without premium membership?
- How do I enter a recipe in my diary?
- Can I swap, delete or add ingredients in the recipes?
- How can I change portions and quantities in recipes?
- What is the difference between "Own recipes/lists" and "Recipes?
Own Recipes / Lists
Favorites
Nutrient Planner & Calorie Planner
Barcode scanner
Water tracker
Shortcuts
Statistics and Diagrams
Widgets
Account, profile & settings
Personal settings
- I always have to enter my personal data when opening the app, what is the reason for this?
- I entered an incorrect email address when registering. How can I correct it?
- How can I change my email address?
- How can the activation link for my account be resent?
- I forgot my password, what can I do?
- How can I change my password?
Notifications
Premium membership
Information about Fddb Premium
Premium subscription
- How do I cancel my Premium subscription with Stripe (purchase via Fddb website)?
- How do I cancel my Premium subscription with Google (Android)?
- How do I cancel my Premium subscription with Apple (iOS)?
- How do I cancel my Premium subscription with Huawei?
- How can I change or extend the period of my Fddb Premium?
- Why can I no longer pay by bank transfer? What alternatives do I have?
Fitness tracker & health apps
General information about connecting with fitness tracker & health apps
Google Health Connect
Google Fit
Apple Health
Apple Watch
Huawei Health
- How can I connect Fddb to Huawei Health?
- What data can I sync with Huawei Health?
- Pairing with Huawei Health does not work, what can I do?
- How can I change the data privacy settings of Huawei Health?
- Why do I need a Huawei ID to connect to Fddb?
- Why is some activity data from Huawei Health not showing up in the Fddb app?